FAQ

Shipping, Delivery & Packaging

Do you ship internationally?
Yes. We offer worldwide shipping from Bulgaria using trusted international carriers. Free delivery is available within Europe via DPD. Orders to other regions (North America, Latin America, Asia, the Middle East, Africa, and Oceania) are shipped via UPS or DHL at standard rates.

How long does delivery take?
• European Union: 3–7 business days
• United Kingdom, Switzerland, Norway: 4–9 business days
• USA & Canada: 5–10 business days
• Asia & Oceania (Australia & New Zealand): 6–12 business days
• Latin America & Caribbean: 7–14 business days

Delivery times are estimates and may vary due to customs processing. Fine Art and Signature Editions are custom made and require additional production time beyond standard delivery.

How are fragile artworks packaged and tracked?
Artworks are shipped using protective, eco-conscious packaging whenever possible. Each piece is carefully wrapped to ensure safety while minimizing unnecessary waste. Once dispatched, you will receive a tracking link via email.

How long does it take to process and ship an order?
Orders are typically processed within 2–5 business days after payment confirmation. Custom or made-to-order artworks may require additional processing time, which is specified on the product page.

Returns, Damage & Customs

What is your return policy?
Online courses are non-refundable.
Ready-made artworks may be returned within 14 business days of delivery, provided they are in original condition. Return shipping costs are the responsibility of the buyer.

If an artwork arrives damaged due to shipping, please contact us promptly so we can find a fair solution.

What should I do if my artwork arrives damaged?
Please contact us within 7 days of delivery and include photos of the item and packaging. We will review the case and assist you promptly.

Will I have to pay customs fees or import taxes?
International orders may be subject to customs duties or import taxes determined by the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping cost.

Payments & Cryptocurrencies

What payment methods do you accept?
We accept major payment methods available through Shopify, including PayPal. USDC is officially supported and available directly at checkout and is our preferred settlement currency due to its regulatory compatibility in both the EU and the United States.

We also offer official cryptocurrency payments processed exclusively via www.larayaross.com with third-party services. These payments require assistance from a verified and registered Brand Ambassador and are completed only through official invoices generated by our platform. We will never request payment via chat, social media, or direct wallet transfers.

Can I pay with Bitcoin, Ethereum, Solana, or other cryptocurrencies?
Yes. USDT, Bitcoin (BTC), Ethereum (ETH), Solana (SOL), and other cryptocurrencies may be accepted. For fiat withdrawals and bank transfers, USDC is preferred due to its stronger regulatory compatibility in both the EU and the U.S.

Documentation, Rights & Authenticity

Do your artworks come with documentation?
Yes. All artworks include authentication documentation. Signature Editions additionally include laminated documentation and recorded provenance elements.

Each artwork or course is also issued a unique digital certificate identified by a specific token ID on the Ethereum blockchain.

Who owns the rights to the artworks and course materials?
All artworks, images, and course materials are protected by copyright and remain the intellectual property of the artist. Reproduction, resale, or redistribution without written permission is not allowed, but may be considered through an official request and approval process.

Community & Partnerships

Do subscribers receive special offers or discounts?
Yes. Email subscribers receive early access to art sales, exclusive DIY offers, and special discounts on courses and kits. Waiting list members receive early access notifications and up to 30% launch discounts when courses go live.

Do you offer an affiliate or partner program?
Yes. We run a Brand Ambassador Program for creators, educators, and content publishers who align with our brand values. Ambassadors earn commissions through unique referral links and personal promo codes, depending on the campaign. To apply, complete the short application on our For Ambassadors page.

Online Courses & DIY Kits

Do you offer online resin art courses?
Yes. We offer online resin art courses designed for beginners and curious creatives who want to learn at their own pace and reconnect with hands-on creation.

What are DIY resin kits, and who are they for?
Our DIY resin kits include carefully selected materials and guidance to help you create resin art at home. They are ideal for beginners, hobbyists, and anyone seeking a creative, screen-free experience. Look for all-in-one discounted bundles with courses.

Brand Philosophy & Values

Is your art suitable for modern interiors?
Yes. Resin wall art is designed to integrate seamlessly into modern, minimalist, and nature-inspired interiors, adding warmth, texture, and subtle luminosity.

Why are your prices accessible while the quality feels premium?
We believe cultural value should be accessible. By working directly with artists and educators, we maintain fair pricing while delivering carefully crafted, high-quality artworks and educational content.

Is this platform more about commerce or culture?
Commerce is the structure; culture is the purpose. Every transaction supports creativity, education, and independent art.

What does “Analog Glow in the Digital Storm” mean?
It represents tactile, human-made art created in contrast to mass digital production—highlighting authenticity, craftsmanship, and emotional presence in a technology-saturated world.

How do you avoid greenwashing in your messaging?
We make only claims that can be supported by real practices, data, or certifications. Transparency and accuracy are central to our brand values.

Editions, Finishes & Customization

What does “Edition” mean for your artworks?
Edition refers to the level of materials and execution used in the artwork. Each edition represents a distinct artistic and material standard, while the conceptual artwork remains the same.

What is the difference between Standard, Fine Art, and Signature Editions?
• Standard Edition uses high-quality composite and decorative materials.
• Fine Art Edition replaces composite metallic elements with genuine 24K Italian gold or silver leaf.
• Signature Edition is executed with natural premium materials, jewelry-grade elements, and a bespoke fine art process with extended production time.

Are Signature and Fine Art Editions made to order?
Yes. Signature and Fine Art Edition artworks are created individually after purchase and follow a deliberate, multi-stage artistic process. This allows for precise execution, careful material selection, and a thoughtfully paced timeline.

What is the difference between matte, satin, and gloss finishes?
• Matte: no shine, reduced reflections, soft contemporary appearance
• Satin: subtle low sheen that adds depth without strong reflections
• Gloss: highly reflective, enhances contrast and color vibrancy

What options are available on each artwork product page?
Each artwork is presented in one standard size with two edition options. You may also choose from 3–5 curated standard frame options. Signature Editions offer expanded customization, arranged manually via email communication.

Are custom framing options refundable?
No. Custom framing is calculated as a separate service and is non-refundable, as frames are produced specifically for each order.

Materials, Safety & Quality

Is resin art non-toxic and safe for home interiors?
Yes. All artworks are created using certified non-toxic, VOC-free, and BPA-free epoxy resin. Once fully cured, the resin becomes inert and odorless, making it safe for home interiors such as living rooms and bedrooms.

All pieces are produced in a well-ventilated studio using proper safety practices to ensure durability and long-term stability.

How long does resin art last?
Epoxy resin cures into a solid, glass-like surface that is strong and highly durable. With proper care, resin artworks are designed to last for many years.

Like all epoxy resins, it is sensitive to UV light and may gradually develop a warm amber tone over time. This natural aging process can be slowed by keeping the artwork away from direct sunlight and heat sources.

Can my painting be made without imperfections?
Each artwork is handmade, and subtle variations are a natural part of the process. These small details make every piece unique.

I work carefully with high-quality materials and close attention to detail to deliver a finished artwork that reflects both my artistic vision and our shared expectations.

What materials are used in the artworks?
Each piece is handcrafted using epoxy resin, pigments, metallic foils, natural stones, crystals, and pearls. These materials create multidimensional light effects and visual depth.

Care & Maintenance

How do I take care of my resin art?
• Avoid direct sunlight and heat sources
• Handle gently, like fine glass
• Do not use harsh chemicals or abrasive cleaners
• To maintain shine, gently wipe with a microfiber cloth. If needed, a small amount of mineral or silicone oil, or light car polish, may be used.

This FAQ is provided for informational purposes only. For comprehensive and legally binding terms, please consult the policies published in the footer of this website. For any additional inquiries, please use the contact form below or the contact details provided on our Contact page.